7 hard skills or competencies (industry competencies) for Locksmith
Skill definition-Inspecting, testing, and repairing electronic devices using specialized technical knowledge and tools to ensure durability, efficiency, and safety.
Level 1 Behaviors
(General Familiarity)
Names the common tools and equipment used in repairing electronics issues or defects.
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Level 2 Behaviors
(Light Experience)
Records warranty claims and repair activities by preparing comprehensive reports and technical documentation.
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Level 3 Behaviors
(Moderate Experience)
Utilizes various techniques and tools to diagnose faulty electronic components and ensure proper functioning.
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Level 4 Behaviors
(Extensive Experience)
Trains teams in the use of advanced tools to improve efficiency and accuracy in troubleshooting electronic components.
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Level 5 Behaviors
(Mastery)
Stays abreast of electronics industry trends on the effective diagnosis and repair of modern devices.
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Skill definition-Diagnosing the condition of equipment to identify the needed repairs or maintenance to keep its good working condition.
Level 1 Behaviors
(General Familiarity)
Lists the capabilities and features of tools used in performing daily and routine maintenance inspections.
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Level 2 Behaviors
(Light Experience)
Tracks and reports the results of all inspections, maintenance, and tests to senior management.
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Level 3 Behaviors
(Moderate Experience)
Reviews the results from maintenance inspection to identify necessary repairs within the assigned facility.
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Level 4 Behaviors
(Extensive Experience)
Trains team members regarding safe facilitation of preventative maintenance and inspection of equipment.
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Level 5 Behaviors
(Mastery)
Leads the facilitation of inspections of all maintenance functions to maintain quality control measures.
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2 general skills or competencies (Job family competencies) for Locksmith
Skill definition-Managing and optimizing operations to respond to and address customer requests at off-site locations or client sites.
Level 1 Behaviors
(General Familiarity)
Explains the concepts and principles in providing field services.
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Level 2 Behaviors
(Light Experience)
Tracks client locations to avoid miscommunication in providing field services.
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Level 3 Behaviors
(Moderate Experience)
Produces detailed field reports to identify customer feedback to improve field services.
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Level 4 Behaviors
(Extensive Experience)
Plans workflow for field service staff to maximize performance and customer services.
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Level 5 Behaviors
(Mastery)
Leads our field servicing functions to ensure compliance with service contracts and agreements.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Identifies the most common workplace safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Supports the execution of hazard isolation SOPs to ensure safe business operations.
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Level 3 Behaviors
(Moderate Experience)
Works with cross-functional teams to coordinate the changes in our current safety policies and procedures.
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Level 4 Behaviors
(Extensive Experience)
Recommends change initiatives to improve our existing safety policies and procedures.
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Level 5 Behaviors
(Mastery)
Keeps abreast of the latest regulatory changes to ensure alignment of our safety policies.
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11 soft skills or competencies (core competencies) for Locksmith
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Names the distinct types of schedules, including conceptual schedules and master schedules.
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Level 2 Behaviors
(Light Experience)
Selects the appropriate method to schedule appointments, encompassing electronic or written styles.
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Level 3 Behaviors
(Moderate Experience)
Verifies the availability of involved participants for scheduled meetings to ensure complete attendance.
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Level 4 Behaviors
(Extensive Experience)
Provides workforce management scheduling and load balancing requirements for work peaks.
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Level 5 Behaviors
(Mastery)
Develops standards, metrics, and procedures to maximize scheduling management efficiency.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
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Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
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Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
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Summary of Locksmith skills and competencies
There are 7 hard skills for Locksmith, Electronics Repair, Maintenance Inspection, Hardware Troubleshooting, etc.
2 general skills for Locksmith, Field Service, Safety Policies and Procedures.
11 soft skills for Locksmith, Scheduling, Standard Operating Procedures (SOP), Innovation, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Locksmith, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Innovation.